At Ely Horses, we respect your privacy and take the protection of your personal information seriously. This page explains in simple terms how we keep your data safe. For full details, please read our Privacy Policy.
How We Protect Your Data
We only collect what we need
We collect only the information needed to process and deliver your order and to support you, such as your name, email address, shipping address, phone number and order details.
Secure payments
All payments are made online through secure, encrypted payment providers at checkout. We do not see or store your full card details.
We never sell your data
We do not sell or rent your personal information to anyone.
Shared only to fulfill your order
We share your information only with trusted partners who help us complete your order, such as suppliers, shipping carriers and payment providers. They receive only the details required to do their job and may not use them for any other purpose.
No misuse
We use your information only for the purposes explained in our Privacy Policy, such as processing orders, sending tracking updates, providing customer support and, where you have agreed, sending updates and offers. You can unsubscribe from marketing emails at any time.
Safe platform
Our store is hosted on Shopify, which uses industry-standard security measures, including SSL encryption, to protect data across our website.
Limited access
Only authorized people who need your information to serve you can access it.
Your Rights
You can contact us at any time to ask for a copy of your personal data, correct it, or request that we delete it, subject to any legal obligations we have to keep certain records. We will respond to your request as soon as reasonably possible.
Contact Us
Ely Horses
60 Tottenham Court Road, Office 1979, Fitzrovia, London, W1T 2EW, United Kingdom
Email: helloelyhorses.com@gmail.com